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Frequently Asked Questions

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the store.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay.

In some cases additional duties may be charged:

EU Member States: Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros.

Other countries: please check with your national tax administration before you order

When will my item ship?

If you order an in-stock item your order will ship within 3 working days.

Do you provide tracking information?

You will receive an email with a tracking number once your order is shipped.

If you have any other questions, please contact us and we will do our best to help you out.

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